policies

Due to the supply and demand of products (Eggs, Milk, Butter, Etc), prices can fluctuate without notice prior to placing your order throughout the year.

Hours of Operation

Monday- CLOSED

Tuesday - Friday 9 am - 8 pm est

Saturday - 8 am - 4 pm est

Sunday- CLOSED

Refunds:
All Sales are Final, No refunds.
In the event there is an emergency and Decadent Dee’light won’t be able to provide your order for a fully/partially paid order, you will receive a full refund.

Delivery:
Delivery is available for all orders only if the time & date is available. Delivery is an additional fee that is not included in the price of your order. Delivery fee will be calculated by delivery address mileage/drive time. After hours and Closed Day delivery is available at an additional cost.

Allergy Disclaimer:
Please be advised that our products may contain or have come in contact with peanuts, tree nuts, coconut, soy, milk, eggs, wheat, shellfish, or fish.

Payments:
All payments will be taken via Invoice only (Credit card, Debit card)

Retainers:
Orders $500+ In subtotal or 60+ days away can be split into 2 payments. Orders less than $500 subtotal will require full payment at the time of ordering. If you fail to pay the remaining payment by the due date your order will be canceled and filled with another inquiry.

All retainers are non refundable and non transferable.

Payment must be paid within 24 hours after receiving invoice.

Changes to invoice after payment has been made:
If you would like to update anything on your invoice for any reason after full payment has been made there is a $5 fee to update and reprint out your invoice. (Example, time change, add on to order, etc).

Q:What happens if your Invoice is cancelled due to not submitting payment within 24 hours after it’s been sent?
A: If you would like the invoice to be resent to be paid you will have to send us an email with your order number stating that you will like for it to be resent. If the order date & time is fulfilled by another paid invoice you will have to select a new date/time.

A new quote may be given based on time and availability.
There will be a $5 resend fee added to said invoice.

Pick ups:
All pickup times start at 10:00 am eastern time and end at 6 pm eastern time Tuesday- Friday. Saturday pickups start at 10:00 am eastern time and end at 3:00 pm eastern time. We offer after hour pickups during the week as well as Saturday’s and Sundays for an additional fee.

It is important that you come at your set pickup time that is on your invoice. You can not pickup earlier than your set time unless we notify you that your order is done early and a new time is set for early pickup.

When you arrive for pickup please call/message the number on your invoice and state that you have arrived for pickup, your car color & model/make, as well as your First & Last name. Directions can be found on your invoice. If you need any further help with directions give us a call if you get lost.

Late/Missed Pickups :

We are not obligated to wait on your arrival if no one is present to receive your order. There will be a 15 min grace period for someone’s arrival to pick up the order. There will be a $35 late fee if you arrive past the grace period you are given. If no one is present within that grace period we will return the cake back to our site and it will have to be picked up at our discretion. Please choose a time you can commit too.

Decadent Dee’light understands that life happens and some events are uncontrollable. Therefore communication is very important. Please respect your time and mine. Decadent Dee’light is very specific with timing and needs to stay on schedule. Each business day is planned around each individual set pickup time that is placed on their invoice.

The late fee will be sent via invoice to your email only.

If you are set to pickup using the after hour option and you are late you will have to pay an additional $15 on top of the $35 late fee totaling $50.

There is no grace period for after hour pickups.

Address can be found on your invoice.

Cake Orders:
Placing your cake order at least 2-6 weeks before the pickup date is best to secure your desired date.

Rush Orders: A rush fee of $50 will be included in all orders requested with less than 2 weeks advance notice.

All cakes will have plastic/wooden cake dowels inside the cake to support the height, structure and weight of the cake (the dowels are not edible). Our cakes are not made to smash in others face unless it’s an 4 inch 2 layer cake.

Any order with floral (fresh and silk) will be wrapped in Floral tape or on a short skewer to keep your food safe! All metallic sprinkles, Acrylic toppers & Card Stock Toppers are decorative items and are not to be consumed (inedible). Rose Gold drip, Silver Drip, Gold Drip & Colorful foil are non toxic decor.

We do not offer fondant-covered cakes

Decadent Dee’light is not responsible for allergic reactions, ingestion or any medical conditions or harm resulting from inedible or non toxic decor pieces. It is the sole responsibility of the customer to advise their recipient that certain decor pieces are inedible/nontoxic. Sole responsibility will be attributed to the customer.

Once you leave with any product, you are accepting it as an approved item. Decadent Dee’light is not responsible for any damages incurred to the product once it is in your hands, as it is out of our control. 

Please remember that when placing your order-form it does not secure your order. This gives us a chance to look and review your order while checking availability, time, and supplies. If your order can be fulfilled for the desired day, an email will be sent with an invoice to be paid. All invoices will be sent (to the email provided by customer).

Inspiration photos will not be replicated every inch of the picture provided. They are inspirational to help achieve a similar look! We cannot recreate another artist's work from top to bottom. Decadent Dee’light does not make drug, sexual, violent or inappropriate related cakes or cupcakes designs.

It is important that you are very detailed with your order details.. Especially your color scheme down to the shade.

Contracts:
Some pickup orders will include a contract that must be signed before an invoice is sent. If contract isn’t signed you will not receive an invoice for payment.

Freestyle Packages: (Popular Demand)
Clients will only get to choose the color scheme, theme & cake flavors. Demoyé the cake artist will have 100% full creative control over each item included in each package. That includes the final look & decor. If you are very selective or want creative control  these packages are not for you. Each package value will be +$50-$100 more than the price shown!

Privacy:

Any information collected during a Transaction, Email Sign Up, or Placing an order form will never be shared nor sold to any third party ever. Any pictures submitted to Decadent Dee’light of our products/events can be used for promotional or commercial purposes without notice to said individual and without payment where there isn’t a contact in order before pictures are taken & submitted stating so.

There Is A Sales Tax Added To ALL Orders (8%)